学术论文

      基于用户兴趣聚类的“互联网+”政务信息服务研究

      Research on“Internet+”Government Information Service Based on Users’ Needs

      摘要:
      “互联网+”政务信息服务作为一种新的公共管理和服务方式,其服务对象主要是公众,能否满足公众需求是政务信息服务发展的关键。针对当前电子政务建设缺乏统一规划,信息资源不能共享,政务服务未能满足用户需求等问题,提出基于用户兴趣聚类的“互联网+”政务信息服务发展新模式。首先整合政务信息资源,构建面向用户需求的互联网政务服务平台;其次以安徽省政府信息网站为应用背景进行实证分析,定量定性地聚类用户访问政务信息的兴趣特征;最后选取公共服务、应急管理、教育信息、社会保障等惠及民生的关键领域,构建“互联网+”政务信息服务的个性化新模式。
      Abstract:
      There exist several problems in the current E-government publicity services, such as failing to be user-oriented and lacking of unified standards for the information resources integration. In this paper, a new model of“Internet+”government information service is proposed to meet the user-oriented personalized need. Firstly, the information service platform model is designed based on the user interests clustering for the E-government information integration. Secondly, an empirical research is performed on the government portal website of Anhui province, the interest of user access information has been calculated, and the personality and common characteristics of the users’ interest are described. Finally, the public services, emergency management, education information, social security and other key areas are selected as benefit people’s livelihood.
      作者: 钱丽 [1] 王永 [2] 黄海 [2] 曹璇 [2]
      Author: QIAN Li [1] WANG Young [2] HUANG Hai [2] CAO Xuan [2]
      作者单位: 中国科学技术大学 合肥 230026; 安徽新华学院 合肥 230088 中国科学技术大学 合肥 230026
      年,卷(期): 2016, 18(5)
      分类号: G203
      在线出版日期: 2016年10月25日
      基金项目: 安徽省教育厅自然科学基金重点项目(KJ2014A100,KJ2016A304);安徽省质量工程项目